Business And Car Review : Comcast as well as Time Warner only can't command themselves

Independently, the 2 firms both convey reputations for poor installation too repair services, piteous billing too collection practices, high prices, too cost increases to a higher identify inflation levels. No i seriously believes their claims that the merger volition last pro competitive, Pb to to a greater extent than consumer choice, improve service too lower prices.

The companies convey non been helping their example yesteryear appearing to last operations out of command when it comes to their customers.
 

In recent months customers seeking services convey been kept on the telephone for hours too forced to undergo forms of psychological abuse spell they tried to instruct the changes they wished. 

Customers who convey complained almost billing practices too service convey had their commencement names on their accounts changed to names such equally “asshole,” “cunt”, “whore,” “dummy”, too “super bitch” too subsequent mailings were sent to their homes alongside those names on the official fellowship correspondence.

If they can’t create create the firms now, imagine what it volition last similar if the larger combined theater is permitted too has fifty-fifty less incentive for improve behavior.

The internal cultures of the companies apparently create non brand treating customers badly risky for employees and the cultures may fifty-fifty provoke it through the high pressure level placed on client service representatives to retain customers too processes designed come inward hard for customers to switch services. The fact that at that spot is a continuing litany of piteous deportment indicates the their managers are unwilling or unable to command their employees too that they can't fifty-fifty construction their data systems to halt such things from occurring.

The companies' long histories of treating customers poorly plainly rubs off on their workers. It reminds i of comedian Lilly Tomlin’s grapheme Ernestine, a band operator, who reacted to client complaints saying "We don't care. We don't convey to. We're the Phone Company."

The telephone commutation beginning of the Comcast too Time Warner problems is that at that spot is essentially no dependent inward the marketplace for cable services.  Because  both companies tend to convey local monopolies inward the locations inward which they operate, too face limited contest from satellite TV, the marketplace itself is non correcting for bad behavior. This work is compounded because at that spot is essentially no regulatory oversight for cable services too client service either. The cable companies convey the best of both worlds: no marketplace pressure level too no regulatory pressure.

None of that volition alter if the merger of the 2 companies is permitted. It volition alone instruct worse.

Customers are valuable to companies too the 2 companies move yesteryear away along to mistreat them at their peril. Influenza A virus subtype H5N1 pregnant give away of customers are already stopping cable services inward favor of video downloads too streams from the Internet. In time, this may increment to the dot it forces the companies to care for their customers better. But it volition in all likelihood last equally good late.

In the meantime, the alone promise is that regulators volition elbow grease to maintain things from getting worse yesteryear refusing to let the 2 firms to merge.